Email & Tone

A new study from the University of Chicago confirms that fact. When reading e-mails people in the study understood the intent only 56% of the time, compared to 75% understanding when listening to a voice recording of the same message. In both cases readers and listeners thought they understood the message 90% of the time. [cms]

I used to be a big proponent of email, but I’m increasingly weary of it for sensitive issues. Why? Simply because you cannot convey facial expressions or tone in email. (Sorry: “:-)” just doesn’t cut it for me. 😉 )

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